Warranty Terms

Warranty Overview

At ZOOY VAPE, we stand behind the quality and performance of our products. All ZOOY VAPE devices are covered by our limited warranty, which protects against manufacturing defects and ensures your satisfaction with our premium disposable vape products.

Our warranty demonstrates our commitment to providing exceptional products and customer service. We want you to have complete confidence in your purchase and enjoy a superior vaping experience with ZOOY VAPE.

Warranty Coverage

ZOOY VAPE provides a 30-day limited warranty on all our products, starting from the date of purchase. This warranty covers manufacturing defects in materials and workmanship under normal use conditions.

Covered issues include:

• Device not functioning upon first use (Dead on Arrival)
• Battery failure within the warranty period
• Leaking issues not caused by improper use
• Coil or heating element failure
• Charging port malfunction (for rechargeable models)

For products purchased from authorized retailers, proof of purchase is required to validate the warranty.

Warranty Exclusions

The following situations are not covered under our warranty:

• Damage resulting from accidents, drops, or misuse
• Water damage or exposure to extreme temperatures
• Normal wear and tear
• E-liquid depletion (running out of e-liquid while the battery still functions)
• Products that have been modified or tampered with
• Products purchased from unauthorized retailers
• Damage caused by using incompatible charging equipment
• Cosmetic damage that doesn't affect functionality

Additionally, the warranty becomes void if the product's verification code or serial number has been removed, altered, or defaced.

Warranty Claim Process

If you experience an issue with your ZOOY VAPE product that you believe is covered under warranty, please follow these steps to submit a claim:

Most warranty claims are processed within 1-2 business days. Once approved, replacement products are typically shipped within 1-3 business days, depending on product availability and your location.

Please note that for warranty claims, you may be responsible for the cost of returning the defective product to us for inspection. If the warranty claim is approved, we will reimburse reasonable shipping costs for the return.

Required Documentation

To process your warranty claim, please provide the following information:

• Your full name and contact information
• Order number or proof of purchase (receipt)
• Product model and verification code (found on the packaging)
• Date of purchase
• Detailed description of the issue
• Photos or videos demonstrating the problem (if applicable)

Incomplete information may delay the processing of your warranty claim. Our customer service team will guide you through the process and let you know if additional information is needed.

Satisfaction Guarantee

In addition to our warranty policy, ZOOY VAPE offers a 14-day satisfaction guarantee for products purchased directly from our official website. If you're not completely satisfied with your purchase for any reason, you can return it within 14 days of receipt for a refund or exchange.

To be eligible for the satisfaction guarantee:

• The product must be in its original packaging
• The product must be unused (except to test functionality)
• All accessories and components must be included
• You must have proof of purchase

Please note that shipping costs for returns under the satisfaction guarantee are the responsibility of the customer and are non-refundable unless the return is due to a defective product or our error.