Learn about our shipping methods, delivery times, and policies to ensure a smooth delivery experience for your ZOOY VAPE products.
50+ countries
3-5 business days
Safe transit
Orders over $50
Need help with your order?
Contact UsZOOY VAPE offers several shipping options to meet your delivery needs. All orders are processed within 1-2 business days after payment confirmation, excluding weekends and holidays. Shipping times begin once your order has been processed and shipped.
| Shipping Method | Domestic (US) | International | Cost |
|---|---|---|---|
| Standard Shipping | 3-5 business days | 7-14 business days |
|
| Express Shipping | 1-2 business days | 3-5 business days |
|
| Priority Shipping | Next business day | 2-3 business days |
|
Please note that international shipping times may vary depending on customs clearance procedures in your country. We are not responsible for any customs fees, import duties, or taxes that may be imposed by your local authorities.
We offer free standard shipping on all domestic (US) orders over $50. This offer applies to standard shipping only and does not include express or priority shipping options. International orders and orders below $50 will incur shipping charges as outlined in the shipping methods table above.
Free shipping promotions may be available during special sales events or for specific products. These promotions will be clearly communicated on our website and in promotional materials.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also track your order by logging into your account on our website and viewing your order history.
If you have any questions about your shipment or need assistance with tracking, please contact our customer service team .
We ship ZOOY VAPE products to most countries worldwide. However, due to varying regulations regarding vaping products, there are some countries where we cannot ship. Please check our list of restricted countries before placing an order.
International customers are responsible for all customs fees, import duties, and taxes imposed by their country's authorities. These charges are not included in the shipping cost and will be collected by the delivery carrier or customs office.
Please note that international shipping times may be affected by customs clearance procedures, which are beyond our control. We recommend allowing additional time for international deliveries, especially during peak seasons.
Due to legal and regulatory restrictions, we cannot ship ZOOY VAPE products to the following countries:
Additionally, some US states have specific regulations regarding the shipment of vaping products. We comply with all state and federal laws and may be unable to ship to certain locations. Please check your local regulations before placing an order.
To ensure successful delivery of your order, please provide a complete and accurate shipping address, including:
We cannot ship to P.O. boxes for international orders. For domestic orders, P.O. boxes may be used for standard shipping only.
In the rare event that your package is lost, damaged, or significantly delayed, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
For lost or missing packages, we require a waiting period of:
After this waiting period, we will initiate a claim with the shipping carrier and work to resolve the issue promptly.
If you need to make changes to your order or shipping address, please contact us as soon as possible. We can only make changes if your order has not yet been processed for shipping.
Order cancellations must be requested within 2 hours of placing your order. Once an order has been processed or shipped, it cannot be canceled. In such cases, you may need to follow our return policy after receiving the item.
Reliable delivery options to meet your needs
All orders are processed within 1-2 business days to ensure quick delivery of your ZOOY VAPE products.
We ship to over 50 countries worldwide, bringing ZOOY VAPE products to vapers across the globe.
Your products are carefully packaged to ensure they arrive in perfect condition, regardless of destination.
Track your order from our warehouse to your doorstep with our comprehensive tracking system.
Quick answers to common shipping questions
Delivery times depend on your location and the shipping method selected. For domestic (US) orders, standard shipping typically takes 3-5 business days, express shipping takes 1-2 business days, and priority shipping delivers the next business day. International orders generally take 7-14 business days for standard shipping, 3-5 business days for express shipping, and 2-3 business days for priority shipping. Please note that these are estimated delivery times and may vary based on factors outside our control.
Yes, we offer free standard shipping on all domestic (US) orders over $50. Orders under $50 and international orders will incur shipping charges based on the shipping method selected and destination. We occasionally run special promotions that may include free or discounted shipping options, so be sure to check our website for current offers.
Address changes can only be made if your order has not yet been processed for shipping. If you need to change your shipping address, please contact our customer service team as soon as possible. Include your order number and the correct shipping address in your message. Once an order has been processed or shipped, we cannot change the delivery address.
If your package is lost, damaged, or significantly delayed, please contact our customer service team. For lost packages, we require a waiting period of 7 business days past the estimated delivery date for domestic orders and 14 business days for international orders. After this period, we will work with the shipping carrier to locate your package or process a replacement. For damaged items, please take photos of the damaged package and products, and contact us within 48 hours of delivery.
Yes, international customers are responsible for all customs fees, import duties, and taxes imposed by their country's authorities. These charges are not included in our shipping costs and will be collected by the delivery carrier or customs office upon delivery or before delivery. The amount varies by country and the value of your order. We recommend checking with your local customs office for more information about potential fees before placing an order.
Our customer service team is ready to assist you with any shipping or delivery questions.