Get In Touch
We're here to help with any questions, concerns, or feedback you may have about ZOOY VAPE products and services.
We're here to help with any questions, concerns, or feedback you may have about ZOOY VAPE products and services.
We're here to assist you with any questions or inquiries.
Whether you have questions about our products, need technical support, or want to explore business opportunities, our dedicated team is ready to help. Choose your preferred contact method below.
Quick responses to all your inquiries
Choose the best way to reach our team
For product inquiries, order status, and general questions
Available: Mon-Fri, 9AM-6PM EST
For troubleshooting, warranty claims, and product issues
Available: Mon-Fri, 9AM-6PM EST
For retailers, distributors, and business partnerships
Available: Mon-Fri, 9AM-6PM EST
For press, influencers, and marketing collaborations
Available: Mon-Fri, 9AM-6PM EST
Fill out the form below, and our team will get back to you within 24-48 business hours.
Before reaching out, you might find answers to common questions in our FAQ section.
You can track your order by logging into your account and viewing your order history. Alternatively, you can use the tracking number provided in your shipping confirmation email. If you're having trouble tracking your order, please contact our customer support team with your order number.
To submit a warranty claim, please email tech@verdevalleyvapes.com with your order number, proof of purchase, and a description of the issue you're experiencing. Photos or videos of the defect are helpful. Our technical support team will review your claim and respond within 1-2 business days.
To become an authorized ZOOY VAPE retailer, please email wholesale@verdevalleyvapes.com with information about your business, including your store name, location, website (if applicable), and estimated monthly order volume. Our wholesale team will review your application and provide information about our wholesale program, pricing, and minimum order requirements.
We strive to respond to all inquiries within 24-48 business hours. For urgent matters, we recommend calling our customer support line during business hours (Monday-Friday, 9AM-6PM EST) for immediate assistance. If you haven't received a response within the expected timeframe, please check your spam folder or try contacting us through an alternative method.
Visit or contact our international locations
350 Fifth Avenue, 21st Floor
New York, NY 10118, USA
Monday - Friday: 9:00 AM - 6:00 PM EST
30 St Mary Axe
London EC3A 8BF, UK
Monday - Friday: 9:00 AM - 6:00 PM GMT
1108 Shennan Blvd, Nanshan
Shenzhen, Guangdong 518000, China
Monday - Friday: 9:00 AM - 6:00 PM CST
Our New York headquarters is located in the heart of Manhattan, easily accessible by public transportation.
Several parking garages are available within a 2-block radius. Street parking is limited in the area.
Follow ZOOY VAPE on social media for the latest updates, promotions, and vaping tips
Join our community of over 500,000 vapers worldwide. Share your ZOOY experience using #ZOOYVape